Refund & Cancellation Policy

7-Day Return Window

Customers may request a product return within 7 (seven) calendar days from the date on which the order is delivered.

The return request must be submitted to Track Solid India within this seven-day period. Requests submitted after the return period may not be accepted.

Return Eligibility Conditions

A product will normally be eligible for return only when all the following conditions are met:

• The return request is submitted within seven calendar days.
• The GPS device has not been installed in any vehicle.
• The device has not been activated, registered or used.
• The product is in its original condition and packaging.
• All cables, accessories, manuals and documents are included.
• The original invoice or valid purchase proof is available.
• The product is free from scratches, damage and tampering.
• The serial number, IMEI and product labels are intact.

Products Not Eligible for Return

A standard return or refund will not be accepted in the following situations:

• The GPS device has already been installed in a vehicle.
• The device, SIM or tracking account has been activated.
• The product has been used, opened, altered or modified.
• The product is physically damaged, burned or broken.
• The product has water, moisture or chemical damage.
• Damage occurred because of incorrect wiring or installation.
• The original packaging, accessories or invoice are missing.
• The serial number, IMEI or warranty label has been removed.
• The return request was made after the seven-day return period.
• The product was purchased from an unauthorized third party.

Manufacturing Defects and Replacement

If a customer believes that a product has a manufacturing defect, the customer should contact our support team as soon as possible and provide the requested order and product details.

Track Solid India or its authorized technical team may inspect or test the product before approving a repair, replacement or refund.

After verification, we may provide one of the following solutions, depending on the product condition and applicable warranty:

• Technical assistance or troubleshooting.
• Repair of the affected device.
• Replacement with the same or equivalent product.
• Refund where repair or replacement is not reasonably possible.

Order Cancellation Policy

Customers may request cancellation before the order has been dispatched or prepared for installation.

Once an order has been dispatched, installed, activated or customized, cancellation may not be possible. In such cases, the request will be evaluated under the return conditions stated in this policy.

• Cancellation approval depends on the current order status.
• Payment gateway deductions may apply where permitted.
• Special-order or customized products may not be cancellable.
• Installation bookings should be cancelled before technician dispatch.

Track Solid India may also cancel an order because of payment failure, stock unavailability, incorrect pricing, suspected fraud, incorrect delivery information or service restrictions.

How to Request a Return

Customers must contact Track Solid India and receive return approval before sending any product back.

1. Contact us through WhatsApp or email.
2. Share your order number, invoice and registered mobile number.
3. Explain the reason for the return or replacement request.
4. Provide clear photographs or videos if requested.
5. Wait for confirmation and return instructions.
6. Pack the product safely with all accessories and documents.
7. Send or hand over the product using the approved process.

Inspection and Approval

Every returned product may be inspected after it is received. The inspection may include checking its physical condition, packaging, accessories, installation status, activation status, serial number and functionality.

If the returned product does not meet the eligibility conditions, the return may be rejected. The product may then be sent back to the customer, and applicable delivery charges may be payable by the customer.

A refund or replacement will be initiated only after the return is approved following inspection.

Refund Processing Timeline

Once a return is received, inspected and approved, the refund will normally be initiated within 7–10 business days.

Refunds will usually be credited through the original payment method. The exact time taken for the amount to appear may depend on the customer's bank, card issuer, UPI provider or payment gateway.

Cash-on-delivery refunds, where approved, may require the customer to provide accurate bank account or UPI details.

Non-Refundable Charges

The following charges are generally non-refundable unless the return is caused by our confirmed error or a verified manufacturing defect:

• Original shipping or delivery charges.
• Return courier or transportation charges.
• Cash-on-delivery charges.
• Installation and technician visit charges.
• Reinstallation or device relocation charges.
• Payment gateway or transaction charges where applicable.
• Used subscription, SIM, data or software service charges.

Wrong, Missing or Damaged Product Delivered

If a customer receives an incorrect product, missing item or visibly damaged package, the customer should contact us within 48 hours of delivery.

Customers should keep the original packaging and provide clear photographs or an unboxing video where available.

After verification, Track Solid India may arrange a replacement, missing-item delivery, return pickup or refund, as appropriate.

Subscription, SIM and Digital Services

Subscription plans, SIM activation, GPS platform access, renewal services and other digital services may become non-refundable after activation or usage begins.

If a digital service has not yet been activated, a cancellation request may be considered based on the order status and any costs already incurred.

Network coverage, GPS signal availability and third-party telecom services are outside our direct control and do not automatically qualify for a refund.

Contact Us

For cancellation, return, replacement or refund requests, contact Track Solid India through the details below.