Privacy Policy

Introduction

Welcome to Track Solid India. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy applies when you use our website, GPS tracking devices, mobile applications, customer support, installation services and related products or services.

Information We Collect

Depending on the services used, we may collect:

• Name, phone number and email address.
• Billing address, delivery address and order details.
• Vehicle number, vehicle type and basic vehicle information.
• GPS device IMEI, SIM and activation information.
• Location, route, speed, ignition and movement data.
• Customer support and service communications.
• Browser, device and website usage information.

How We Use Your Information

• Process and deliver customer orders.
• Activate and manage GPS tracking services.
• Display vehicle location and tracking information.
• Provide installation and customer support.
• Send service and renewal notifications.
• Improve product quality and security.
• Prevent fraud and unauthorized access.
• Comply with applicable legal requirements.

GPS and Vehicle Data

Our GPS services may process real-time and historical information including location, speed, route, ignition, stoppage and device connectivity.

Customers are responsible for ensuring that GPS devices are installed and used lawfully and with all necessary permissions.

Mobile App Permissions

Our mobile application may request permissions for notifications, location, camera, storage or other functions necessary for providing app features.

Permissions can be managed through your mobile device settings. Disabling permissions may affect some features.

Cookies and Website Usage

Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve performance and maintain security.

Information Sharing

We do not sell or rent customers’ personal information. Information may be shared where necessary with:

• Payment gateways and banking providers.
• Courier and delivery partners.
• Installation and technical partners.
• Hosting and software service providers.
• Government authorities where legally required.

Data Security

We use reasonable administrative, technical and organizational safeguards to protect information from unauthorized access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal, order, support and tracking information only for as long as required to provide services, maintain records, resolve disputes and comply with legal obligations.

Your Rights

Subject to applicable laws, you may contact us to request:

• Access to your personal information.
• Correction of incorrect information.
• Deletion where legally permitted.
• Withdrawal from optional communications.
• Clarification about how information is used.

Children’s Privacy

Our services are intended for vehicle owners, businesses and authorized users. We do not knowingly collect personal information directly from children.

Changes to This Policy

We may update this Privacy Policy when our services, business practices or legal requirements change. The latest version will be published on this page.

Contact Us

For questions or privacy-related requests, contact Track Solid India using the details below.